Terms of Service

Last Updated: January 21, 2026

IMPORTANT – PLEASE READ CAREFULLY

These Terms of Use (the "Terms") govern your use of SEELE and all related services, applications, software, and websites provided by SEELE Technology Limited (collectively, the "Services"). This is a legally binding agreement between you ("User", "you", "your") and SEELE Technology Limited ("Company", "we", "us", "our").

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.

Key Points:

• Our Privacy Policy describes how we collect and use personal information
• Users must be at least 13 years old to use the Services
• If you are under 18, you must have parental or guardian consent
• Subscription services automatically renew unless cancelled
• All disputes will be resolved through binding arbitration in Hong Kong
• These Terms can be modified at any time as described in Section 21

PLEASE NOTE: IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.

1. Acceptance of Terms

1.1 Agreement to Terms

By creating an account, accessing, or using the Services in any way, you represent and warrant that:

(a) You have read, understand, and agree to be bound by these Terms;

(b) You are at least 13 years of age;

(c) If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you have obtained parental or guardian consent to use the Services;

(d) You are not barred from using the Services under applicable law;

(e) You have the authority to enter into these Terms personally or on behalf of an entity.

1.2 Parental Consent

If you are under 18 years old, your parent or legal guardian must review and agree to these Terms on your behalf. By allowing a minor to use the Services, the parent or guardian agrees to be bound by these Terms and to be responsible for the minor's use of the Services.

2. AI and Game Creation Disclaimer

2.1 Nature of AI Technology

You acknowledge that SEELE utilizes artificial intelligence ("AI") and machine learning technologies to enable game creation. AI systems are based on probabilistic models and may produce unexpected, inaccurate, or imperfect results.

2.2 No Warranties on Output

The Company makes no representations or warranties regarding:

(a) The accuracy, quality, or functionality of AI-generated game content;

(b) The uniqueness or originality of generated content;

(c) The absence of errors, bugs, or technical issues in generated games;

(d) The commercial viability or success of any game created using the Services.

2.3 User Responsibility

You are solely responsible for:

(a) Reviewing and testing all AI-generated content before publication;

(b) Ensuring your games comply with these Terms and applicable laws;

(c) Any consequences arising from publishing or distributing games created through the Services;

(d) Monitoring player feedback and addressing issues with your games.

2.4 AI Limitations

You understand that AI technology:

(a) May produce repetitive, formulaic, or derivative content;

(b) Cannot replace human creativity and judgment;

(c) May perpetuate biases present in training data;

(d) Has limitations in understanding context, nuance, and complex requirements.

3. Account Registration and Management

3.1 Account Creation

To access certain features of the Services, you must create an account. You agree to:

(a) Provide accurate, current, and complete information during registration;

(b) Maintain and promptly update your account information;

(c) Keep your login credentials secure and confidential;

(d) Not share your account credentials with others;

(e) Notify us immediately of any unauthorized access or security breach.

3.2 Multiple Accounts

You may create multiple accounts for legitimate purposes. However, creating multiple accounts to abuse the Services, circumvent restrictions, or engage in fraudulent activity is strictly prohibited.

3.3 Account Security

You are fully responsible for all activities conducted under your account, whether authorized by you or not. The Company is not liable for any loss or damage arising from unauthorized use of your account due to your failure to maintain security.

3.4 Account Restrictions

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion, including for:

(a) Violation of these Terms;

(b) Providing false or misleading information;

(c) Engaging in fraudulent, abusive, or harmful conduct;

(d) Any other reason we deem appropriate for the protection of the Services or other users.

4. Access and Use of Services

4.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purpose of creating, publishing, and playing games.

4.2 Service Availability

We strive to provide continuous access to the Services but do not guarantee uninterrupted availability. The Services may be modified, suspended, or discontinued at any time without prior notice.

4.3 Geographic Restrictions

The Services are not available in mainland China. We reserve the right to restrict access from other jurisdictions as required by law or business considerations.

4.4 Third-Party Platforms

If you access the Services through third-party platforms (Apple App Store, Google Play, etc.), you must also comply with their respective terms of service.

5. Koin System and Subscriptions

5.1 Koin Overview

"Koin" is the virtual currency used within the Services to access AI-powered game creation features. Koin represents computational resources and has no real-world monetary value outside the Services.

5.2 Acquiring Koin

Koin may be acquired through:

(a) Subscription Plans: Monthly subscription plans that provide a fixed allocation of Koin each billing period;

(b) Direct Purchase: One-time purchases of Koin packages;

(c) Promotions: Promotional grants or rewards (subject to specific terms).

5.3 Koin Properties

(a) No Expiration: Koin does not expire and remains in your account until used;

(b) Non-Transferable: Koin cannot be transferred, gifted, traded, or sold to other users;

(c) No Cash Value: Koin has no cash value and cannot be exchanged for money;

(d) Account-Specific: Koin is tied to the account that acquired it and cannot be moved between accounts.

5.4 Koin Consumption

(a) Koin is consumed when you use AI features to create or modify games;

(b) Consumption rates vary based on the complexity, type, and scope of the creation request;

(c) We reserve the right to adjust Koin consumption rates at any time;

(d) The platform will display estimated Koin costs before actions are executed, but actual consumption may vary.

5.5 Subscription Plans

(a) Billing: Subscriptions are billed monthly in advance on the date you subscribe;

(b) Automatic Renewal: Subscriptions automatically renew each month unless cancelled;

(c) Koin Allocation: Each billing period provides a fresh allocation of Koin as specified in your plan;

(d) Non-Cumulative: Unused subscription Koin does not carry over to the next billing period;

(e) Cancellation: You may cancel your subscription at any time, effective at the end of the current billing period.

5.6 Changes to Koin System

We reserve the right to:

(a) Modify Koin pricing and consumption rates;

(b) Change subscription plan features and allocations;

(c) Introduce new tiers or modify existing plans;

(d) Adjust promotional grants or rewards.

Material changes will be communicated with reasonable advance notice. Continued use of the Services after such changes constitutes acceptance.

6. Payment and Fees

6.1 Payment Processor

All payments are processed through Stripe, Inc. ("Stripe"), our third-party payment processor. By making a purchase, you agree to:

(a) Stripe's Privacy Policy: https://stripe.com/privacy

(b) Stripe's Terms of Service: https://stripe.com/ssa

(c) Authorize the Company and Stripe to share necessary payment information.

6.2 Payment Authorization

By providing payment information, you:

(a) Authorize us to charge your payment method for all applicable fees;

(b) Represent that you have the legal right to use the payment method;

(c) Agree to maintain valid and current payment information;

(d) Authorize automatic billing for recurring subscriptions.

6.3 Pricing and Fees

(a) All prices are displayed in U.S. Dollars (USD) unless otherwise specified;

(b) Prices are subject to change with reasonable advance notice;

(c) You will be charged the price in effect at the time of purchase;

(d) For subscriptions, price changes take effect at the next renewal.

6.4 Payment Obligations

(a) You must have sufficient funds or credit available for all purchases;

(b) Failed payments may result in service suspension or termination;

(c) You remain responsible for all fees even if payment fails;

(d) We may charge late fees or interest on overdue amounts as permitted by law.

6.5 Taxes

(a) Fees do not include applicable sales tax, VAT, GST, or other taxes ("Taxes");

(b) You are responsible for all applicable Taxes;

(c) If we are required to collect Taxes, they will be added to your total;

(d) You agree to provide any tax information we reasonably request.

6.6 Payment Disputes

(a) Contact us immediately if you believe you were charged incorrectly;

(b) We will investigate disputed charges in good faith;

(c) You may dispute charges with your payment provider, but this may result in service suspension;

(d) Fraudulent chargebacks may result in account termination and legal action.

7. Refund Policy

7.1 Payment and Order Processing

Except as set forth in this Agreement, all Fees for the Services are non-refundable.

7.2 Subscription Management

You will not receive a refund for fees already paid for the current subscription period, and you will continue to have access to the service until the end of your current subscription period.

7.3 Credits

All Credit purchases are final and non-refundable, except where required by law. Upon termination of your account for any reason, unused Credits may be forfeited without compensation.

7.4 Refund Policy

Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are final and non-refundable. You acknowledge that once access to a paid service or Credit has been granted, the Company has fully performed its obligations and no refund will be issued.

The Company may, at its sole discretion, consider a partial refund request in exceptional circumstances. If approved, any refund will be calculated based on the proportion of unused Credits, excluding any discounts, promotions, or taxes paid. The final determination of eligibility and refund amount rests entirely with the Company.

If you are a consumer residing in the European Union, the United Kingdom, or Turkey, you have the right to withdraw from your purchase within 14 days in accordance with applicable consumer protection laws.

Refunds (if approved) will be processed to your original payment method within 1–15 business days, depending on your payment institution's processing time.

We reserve the rights to refuse the refunds if:

(a) Your account has been restricted, suspended, or terminated due to policy violations, abuse, or fraud;

(b) You have already received a prior refund for similar products or services;

(c) You purchased credits, subscriptions, or other services via promotions, coupons, or discounted pricing; or

(d) The refund request is made after the applicable period or relates to used Credits or consumed services.

The Company reserves the right to refuse or limit refund requests at its discretion to prevent abuse or excessive refund activity.

For any refund inquiries, contact us at service@seeles.ai.

8. Content Ownership and Licensing

8.1 Your Content Ownership

You retain ownership of all content you create, upload, or input into the Services ("Your Content"), including:

(a) Games you create using the Services;

(b) Assets, text, images, and other materials you provide;

(c) Prompts, instructions, and creative input you submit to the AI.

8.2 AI-Generated Output

(a) Ownership: You own the output generated by the AI in response to Your Content (collectively with Your Content, "User Content");

(b) Non-Uniqueness: You acknowledge that the AI may generate similar or identical output for other users given similar inputs;

(c) No IP Guarantee: We do not guarantee that User Content is protectable by intellectual property rights.

8.3 License to Company

You grant the Company and its affiliates a worldwide, non-exclusive, royalty-free, sublicensable license to:

(a) Operational License: Host, store, display, reproduce, and distribute Your Content as necessary to provide the Services;

(b) Marketing License: Use Your Content (including games, screenshots, and gameplay footage) for promotional and marketing purposes;

(c) Improvement License: Use Your Content in aggregated, anonymized form to improve the Services and train AI models;

(d) Platform Display: Feature Your Content in galleries, recommendations, and platform showcases.

This license exists during your use of the Services and, for promotional materials already created, continues after termination.

8.4 User Representations

You represent and warrant that:

(a) You own or have necessary rights to all User Content;

(b) Your Content does not infringe any third-party rights;

(c) You have obtained all necessary permissions, licenses, and consents;

(d) Your Content complies with these Terms and applicable laws.

8.5 Content Removal

You may delete your games at any time through the Services. Upon deletion:

(a) The game will be removed from public access;

(b) Players who previously accessed the game may retain personal copies;

(c) We may retain archived copies for legal compliance and backup purposes;

(d) Marketing materials featuring your game may continue to exist.

9. Creator Terms

9.1 Creator Incentive Program

(a) The Company may offer incentive programs that reward creators based on gameplay metrics;

(b) Participation in incentive programs is subject to separate terms and eligibility requirements;

(c) These Terms of Use do not guarantee eligibility for or participation in any incentive program;

(d) Details of incentive programs are provided separately and may change at any time.

9.2 Game Publishing

(a) Review Process: All games submitted for public publication are subject to content review;

(b) Review Time: We aim to review games within a reasonable timeframe but make no guarantees;

(c) Approval Not Guaranteed: We may reject games that violate these Terms or our content standards;

(d) Resubmission: You may modify and resubmit rejected games.

9.3 Creator Responsibilities

As a creator, you are responsible for:

(a) Ensuring your games are functional and free of critical bugs;

(b) Providing accurate descriptions and age-appropriate content ratings;

(c) Responding to player feedback and reports;

(d) Maintaining compliance with these Terms and applicable laws;

(e) Not misrepresenting your game's features or content.

9.4 Game Takedown

We may remove your game from the platform if:

(a) It violates these Terms or content standards;

(b) We receive valid legal complaints (DMCA, defamation, etc.);

(c) It poses security or safety risks;

(d) It causes technical issues with the Services.

We will notify you of takedowns when possible, but may act immediately in urgent situations.

10. Content Standards and Moderation

10.1 Prohibited Content

You may not create, upload, or publish content that contains or promotes:

(a) Violence: Extreme violence, gore, or content that glorifies real-world violence;

(b) Sexual Content: Pornography, sexual services, or sexually explicit material;

(c) Hate Speech: Content that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics;

(d) Illegal Gambling: Gambling features involving real money or that violate applicable gambling laws;

(e) Illegal Activities: Content that facilitates, encourages, or instructs illegal activities;

(f) Political/Religious Content: Content that promotes specific political agendas, candidates, or religious conversions;

(g) Harmful Content: Self-harm, suicide, eating disorders, or dangerous challenges;

(h) Misinformation: Deliberately false or misleading information about health, safety, or civic processes;

(i) Minors: Content that endangers, exploits, or sexualizes minors;

(j) Harassment: Content that targets, bullies, or harasses specific individuals;

(k) Impersonation: Content that impersonates others in a misleading or harmful manner.

10.2 Intellectual Property

You may not use content that infringes copyrights, trademarks, or other intellectual property rights, including:

(a) Unauthorized use of copyrighted music, images, or text;

(b) Use of trademarked brands or logos without permission;

(c) Copying or closely imitating other users' games without authorization.

10.3 Community Standards

(a) Respectful Conduct: Treat other users with respect in comments, reviews, and interactions;

(b) No Spam: Do not post repetitive, irrelevant, or promotional content;

(c) Authentic Engagement: Do not artificially inflate views, plays, or ratings;

(d) No Manipulation: Do not mislead users with fake reviews, ratings, or endorsements.

10.4 Moderation Process

(a) Automated Review: We use automated systems to detect potential violations;

(b) Human Review: Flagged content may be reviewed by human moderators;

(c) User Reports: Users may report content they believe violates these Terms;

(d) Appeals: You may appeal content removal decisions through our support channels.

10.5 Consequences

Violations may result in:

(a) Content removal or modification;

(b) Temporary or permanent account suspension;

(c) Loss of Koin or subscription benefits;

(d) Termination from creator incentive programs;

(e) Legal action in severe cases.

11. Prohibited Conduct

11.1 Abuse of Services

You may not:

(a) Circumvent Restrictions: Bypass technical limitations, access controls, or usage restrictions;

(b) Exploit Vulnerabilities: Exploit bugs, glitches, or vulnerabilities for advantage;

(c) System Interference: Interfere with or disrupt the Services or servers;

(d) Unauthorized Access: Access accounts, systems, or data you're not authorized to access;

(e) Reverse Engineering: Decompile, reverse engineer, or attempt to extract source code;

(f) Automated Tools: Use bots, scripts, or automated tools to access or interact with the Services;

(g) Scraping: Scrape, harvest, or collect data from the Services through automated means.

11.2 Fraudulent Activity

You may not:

(a) Use stolen payment methods or fraudulent payment information;

(b) Create accounts with false or misleading information to deceive;

(c) Engage in chargebacks or payment disputes in bad faith;

(d) Manipulate metrics, ratings, or engagement through deceptive means;

(e) Create multiple accounts to abuse promotions or circumvent restrictions.

11.3 Commercial Violations

You may not:

(a) Resell, rent, or lease access to the Services;

(b) Use the Services for commercial purposes without authorization;

(c) Frame or mirror any part of the Services without permission;

(d) Remove, obscure, or alter any proprietary notices or watermarks.

11.4 Harmful Code

You may not introduce:

(a) Viruses, malware, or malicious code;

(b) Content designed to damage or disrupt systems;

(c) Code that collects user data without consent;

(d) Scripts that cause performance degradation.

12. Third-Party Services

12.1 Third-Party Integrations

The Services may integrate with or link to third-party services, including:

(a) Payment processors (Stripe);

(b) Cloud storage providers (Amazon Web Services);

(c) Authentication services;

(d) AI model providers;

(e) Social media platforms;

(f) Analytics services.

12.2 No Endorsement

We do not endorse, control, or assume responsibility for any third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

12.3 Third-Party APIs

(a) Some AI features may utilize third-party AI models or APIs;

(b) Your Content may be processed by third-party AI providers;

(c) Third-party providers may retain rights to use data as specified in their terms;

(d) We are not liable for third-party service unavailability or policy changes.

12.4 User Responsibility

When using third-party services through the platform:

(a) You are responsible for complying with their terms of service;

(b) You assume all risks associated with their use;

(c) We are not liable for their actions, failures, or data practices;

(d) You release us from any claims related to third-party services.

13. Privacy and Data Protection

13.1 Privacy Policy

Our Privacy Policy (available at https://www.seeles.ai/privacy) explains how we collect, use, store, and protect your personal information. By using the Services, you consent to our data practices as described in the Privacy Policy.

13.2 Data Processing

(a) We process personal data as a data controller for providing the Services;

(b) User data is stored on servers located in the United States (Amazon Web Services);

(c) We implement industry-standard security measures to protect data;

(d) We retain data as necessary for service provision and legal compliance.

13.3 Children's Privacy (COPPA Compliance)

(a) Users under 13 are not permitted to use the Services;

(b) We do not knowingly collect personal information from children under 13;

(c) If we discover a child under 13 has provided information, we will delete it promptly;

(d) Parents who believe their child has provided information should contact us immediately.

13.4 GDPR Rights (EU/UK Users)

If you are in the EU or UK, you have rights including:

(a) Access to your personal data;

(b) Rectification of inaccurate data;

(c) Erasure of data ("right to be forgotten");

(d) Data portability;

(e) Objection to processing;

(f) Restriction of processing.

To exercise these rights, contact us at service@seeles.ai

13.5 Data Security

While we implement reasonable security measures, no system is completely secure. You acknowledge that:

(a) Data transmission over the internet carries inherent risks;

(b) We cannot guarantee absolute security of your data;

(c) You are responsible for maintaining the security of your login credentials;

(d) You should not share sensitive personal information in User Content.

14. Intellectual Property

14.1 Company IP

All intellectual property rights in the Services, including software, algorithms, AI models, design, trademarks, and branding (excluding User Content), are owned by the Company or its licensors.

14.2 Trademarks

"SEELE" and all related logos, marks, and branding are trademarks of SEELE Technology Limited. You may not use these marks without our prior written permission.

14.3 Third-Party IP

The Services may incorporate:

(a) Unity Technologies software (subject to Unity's terms);

(b) Three.js and other open-source libraries (subject to their licenses);

(c) Third-party AI models and APIs (subject to their terms);

(d) Other licensed software and technologies.

You agree to comply with all applicable third-party licenses.

14.4 Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"):

(a) You grant us a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback;

(b) We have no obligation to implement or compensate you for Feedback;

(c) We may use Feedback for any purpose without attribution or compensation.

14.5 Usage Data

We retain ownership of all aggregated, anonymized usage data, analytics, and insights derived from the Services ("Usage Data"). We may use Usage Data for any purpose, including improving the Services and developing new features.

15. Term and Termination

15.1 Term

These Terms commence when you first access the Services and continue until terminated as described below.

15.2 Termination by You

You may terminate these Terms at any time by:

(a) Closing your account through account settings; or

(b) Ceasing all use of the Services.

Termination does not entitle you to refunds for fees already paid.

15.3 Termination by Company

We may suspend or terminate your account immediately without notice if:

(a) You violate these Terms or our content policies;

(b) You engage in fraudulent, abusive, or harmful conduct;

(c) Your account poses security or legal risks;

(d) We are required to do so by law;

(e) We discontinue the Services entirely.

We may also terminate your account at any time for any reason with notice.

15.4 Effect of Termination

Upon termination:

(a) Your access to the Services is immediately revoked;

(b) Your account data, including User Content, may be deleted;

(c) Unused Koin and subscription time are forfeited without refund (except as required by law);

(d) You must cease all use of the Services;

(e) Sections that by their nature should survive termination will continue to apply.

15.5 Data Retention After Termination

(a) We may retain some data for legal compliance, backup, and security purposes;

(b) Publicly shared content may remain accessible to users who saved it;

(c) Anonymized usage data may be retained indefinitely;

(d) We are not obligated to retain any data after termination.

15.6 No Re-Registration

If your account is terminated for cause, you may not create a new account or access the Services through alternative means.

16. Disclaimers

16.1 Services "AS IS"

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

16.2 No Warranties

THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(a) Merchantability: The Services are fit for any particular purpose;

(b) Quality: The Services will meet your requirements or expectations;

(c) Availability: The Services will be uninterrupted, timely, or error-free;

(d) Accuracy: AI-generated content will be accurate, reliable, or suitable;

(e) Security: The Services are completely secure or free from vulnerabilities;

(f) Results: Use of the Services will achieve any particular outcome.

16.3 AI-Specific Disclaimers

(a) AI-generated content may contain errors, inaccuracies, or inappropriate material;

(b) AI outputs may infringe third-party rights despite our efforts;

(c) AI systems may produce biased or problematic content;

(d) We are not responsible for decisions made based on AI outputs.

16.4 Third-Party Disclaimers

(a) We do not control or endorse third-party services, content, or products;

(b) Third-party AI model providers are responsible for their outputs, not us;

(c) Game engines (Unity, Three.js) are provided by third parties subject to their terms.

16.5 User Content Disclaimers

(a) We do not guarantee the quality, safety, or legality of User Content;

(b) Users are responsible for their own content and interactions;

(c) We are not liable for user conduct or content, even if reported.

17. Limitation of Liability

17.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

(a) Indirect, incidental, special, consequential, or punitive damages;

(b) Loss of profits, revenue, data, or business opportunities;

(c) Loss of goodwill or reputation;

(d) Cost of substitute services;

(e) Any damages arising from use or inability to use the Services.

17.2 Liability Cap

THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

(a) The total amount you paid to the Company in the three (3) months preceding the claim; or

(b) HKD 500 (approximately USD 65).

17.3 Basis of the Bargain

You acknowledge that these limitations are an essential element of the agreement between you and the Company, and that the Company would not provide the Services without these limitations.

17.4 Exceptions

These limitations do not apply to:

(a) Death or personal injury caused by our negligence;

(b) Fraud or fraudulent misrepresentation by the Company;

(c) Liabilities that cannot be excluded by applicable law.

17.5 Jurisdictional Variations

Some jurisdictions do not allow exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

18. Indemnification

18.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and licensors (collectively, the "Company Parties") from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

(a) Your use or misuse of the Services;

(b) Your User Content, including claims of infringement or defamation;

(c) Your violation of these Terms;

(d) Your violation of any third-party rights;

(e) Your violation of applicable laws or regulations;

(f) Any games you create, publish, or distribute through the Services;

(g) Any disputes between you and other users or players;

(h) Your participation in creator incentive programs.

18.2 Defense and Settlement

(a) We reserve the right to assume exclusive defense and control of any matter subject to indemnification;

(b) You agree to cooperate fully with our defense;

(c) You may not settle any claim without our prior written consent.

18.3 Notice

You must promptly notify us of any claims for which you may owe indemnification so we can assess and respond appropriately.

19. Dispute Resolution

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

19.2 Informal Resolution

Before initiating formal dispute resolution, the parties agree to attempt to resolve any dispute, claim, or controversy ("Dispute") informally through good faith negotiation for at least 30 days.

To initiate informal resolution:

(a) You must send written notice to: service@seeles.ai

(b) The notice must include:

• Your name and account information
• Detailed description of the Dispute
• Specific relief sought

(c) We will respond within 15 business days

(d) Both parties agree to participate in good faith discussions

19.3 Binding Arbitration

If informal resolution fails, any Dispute shall be resolved by final and binding arbitration administered by the Hong Kong International Arbitration Centre ("HKIAC") under its Arbitration Rules in effect at the time.

Arbitration Terms:

(a) Seat of Arbitration: Hong Kong

(b) Language: English

(c) Arbitrator: One arbitrator mutually agreed upon by the parties, or appointed by HKIAC if parties cannot agree within 30 days

(d) Costs: Each party bears its own legal costs; arbitration fees are shared equally unless the arbitrator orders otherwise

(e) Final and Binding: The arbitrator's decision is final and binding, with limited grounds for appeal

(f) Enforcement: The arbitral award may be enforced in any court of competent jurisdiction

19.4 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available.

19.5 Exceptions

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for:

(a) Intellectual property infringement;

(b) Unauthorized access to systems or data;

(c) Violation of confidentiality obligations;

(d) Any matter where arbitration would be ineffective.

19.6 Small Claims

Either party may bring an individual action in small claims court for disputes within its jurisdiction, provided the claim remains in small claims court and proceeds only on an individual basis.

19.7 EU/UK Users

If you are a consumer in the European Union or United Kingdom:

(a) Nothing in these Terms affects your mandatory statutory rights;

(b) You may bring disputes in the courts of your country of residence;

(c) You benefit from mandatory consumer protection laws of your jurisdiction;

(d) You may access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

20. DMCA and Copyright Complaints

20.1 Copyright Policy

We respect intellectual property rights and expect users to do the same. We will respond to valid notices of copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws.

20.2 Repeat Infringer Policy

We may terminate accounts of users who repeatedly infringe copyrights or other intellectual property rights.

20.3 Filing a Copyright Complaint

If you believe your copyrighted work has been infringed, send a written notice to our Copyright Agent containing:

By Email: service@seeles.ai

By Mail: SEELE Technology Limited Copyright Agent ROOM B3, 19/F TUNG LE COMMERCIAL BUILDING 91-97 JERVOIS STREET SHEUNG WAN, HONG KONG

Required Information:

(a) Physical or electronic signature of the copyright owner or authorized agent;

(b) Identification of the copyrighted work claimed to be infringed;

(c) Identification of the infringing material and its location on the Services;

(d) Your contact information (address, telephone, email);

(e) A statement that you have a good faith belief that the use is unauthorized;

(f) A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

20.4 Counter-Notification

If you believe content was removed in error, you may file a counter-notification containing:

(a) Your physical or electronic signature;

(b) Identification of the removed material and its prior location;

(c) A statement under penalty of perjury that removal was a mistake or misidentification;

(d) Your contact information and consent to jurisdiction;

(e) Statement that you consent to service of process from the original complainant.

20.5 Response to Notices

Upon receiving a valid notice, we may:

(a) Remove or disable access to the allegedly infringing content;

(b) Notify the user who posted the content;

(c) Terminate repeat infringers' accounts;

(d) Restore content if we receive a valid counter-notification (unless the original complainant files a court action).

21. Miscellaneous

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable supplemental terms, constitute the entire agreement between you and the Company regarding the Services.

21.2 Modifications

We may modify these Terms at any time by:

(a) Posting updated Terms on the Services with a new "Last Updated" date;

(b) Sending notice to the email associated with your account for material changes;

(c) Requiring acceptance of updated Terms before continued use.

Changes become effective:

• Immediately for users without accounts
• 30 days after notice for users with accounts

Continued use after changes become effective constitutes acceptance.

21.3 Severability

If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or severed if modification is not possible, and the remaining provisions shall remain in full effect.

21.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by the Company.

21.5 Assignment

(a) You may not assign or transfer these Terms or your account without our prior written consent;

(b) We may freely assign these Terms to any affiliate, successor, or acquirer;

(c) Any unauthorized assignment is void.

21.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated (e.g., for Company Parties in the indemnification section).

21.7 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, or internet/telecommunications failures.

21.8 Electronic Communications

(a) You consent to receive communications from us electronically;

(b) Electronic communications satisfy legal requirements for written notice;

(c) You may withdraw consent by ceasing use of the Services.

21.9 Language

These Terms are provided in English. Translations may be provided for convenience, but the English version controls in case of conflicts.

21.10 Survival

Sections that by their nature should survive termination will survive, including: Content Ownership and Licensing, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Miscellaneous.

21.11 U.S. Government Users

If you are a U.S. federal government entity, the Services are provided as a "commercial item" as defined in FAR 2.101.

21.12 Export Compliance

You may not use or export the Services in violation of applicable export laws and regulations, including those of Hong Kong, the United States, and your country of residence.

22. Contact Information

For General Inquiries: Email: service@seeles.ai ;Website: seeles.ai

For Privacy Matters: Email: service@seeles.ai

For Copyright Complaints: Email: service@seeles.ai

For Legal Notices: SEELE Technology Limited ROOM B3, 19/F TUNG LE COMMERCIAL BUILDING 91-97 JERVOIS STREET SHEUNG WAN, HONG KONG

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE.